Ladybird Christmas Decoration

Free Delivery on Larger items

Wow Cornwall offers free delivery within Cornwall only for products in stock in our Cornwall warehouse and free nationwide delivery for larger items such as furniture, mirrors and lighting for products in stock direct from the manufacturer.

After choosing your item, please follow the process through to checkout, select your delivery option; Cornwall delivery, Nationwide delivery or Collection from our Wadebridge store

Smaller items

Wow Cornwall is pleased to offer delivery nationwide for smaller items such as soft furnishings and home accessories (small delivery charge applies).

Whilst we endeavour to dispatch items within the same day, smaller items are usually delivered within 3 - 5 working days. Some couriers may deliver slightly earlier or later.

Once your item has left our warehouse, we’ll send you an email with tracking information. Couriers we use for standard deliveries include Royal Mail, Evri, DHL and DPD.

White glove delivery 

For an additional charge, white glove delivery is available as a premium service that goes beyond standard delivery. It includes additional services such as unpacking, assembly, placement, and even packaging removal. With white glove delivery, professional delivery personnel handle every aspect of the delivery process, ensuring a seamless and hassle-free experience. It is ideal for
larger or more complex items, offering convenience and peace of mind to customers.

We also offer holiday home deliveries in Cornwall for owners who are unable to be in attendance for deliveries.

For white glove and Cornwall holiday home deliveries please contact us immediately after purchase on orders@wowcornwall.co.uk

Why is the delivery time longer than I’d expect?

Some of our furniture is made to order - so it’s made just for you and may take time before it’s ready to be sent to you.

Any questions

For any enquiries, please contact Wow Cornwall on orders@wowcornwall.co.uk

Returns & Exchanges 

We hope you are delighted with your order, but we do understand that sometimes you may want to return an unsuitable item.

Returns

We offer a refund or exchange for full-priced unopened items received back at our store within 14 days of receipt of your order. You will be responsible for arranging and paying for your own shipping costs and insurance and these shipping and insurance costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging and with the original labels attached. We cannot accept liability for goods lost or damaged in transit, so please ensure you choose the relevant shipping service to make sure it reaches us. Your refund will be
processed via the payment method used at the time of order, and it can take up to 14 days to appear in your
account depending on who you bank with. 

For sale items purchased online, all sale products must be returned within 7 days. If any home accessory items excluding furniture from online orders arrive damaged, please notify us within 48 hours, so we can resolve the issue as quickly as possible. 

If you have any queries about sizing, please contact our customer services team for specific measurements before ordering.

Furniture cannot be returned through change of mind or found to be unsuitable.

Furniture items are examined by WOW Cornwall team or manufacturers transport before despatch.  Damage noted upon receipt should be notified to orders@wowcornwall.co.uk within 48 hours including photographs of damage to the item. If item arrives in damaged packaging please photograph prior to opening.
 
Damaged items will be refunded or replacements ordered.  Please state preference when notifying WOW Cornwall of any damage.
 
WOW Cornwall will need to advise manufacturer within 48 hours of delivery, including photos, for manufacturer to accept item for collection/refund or replacement.
 
Collection will be undertaken within 10-15 days of notification. Furniture replacement may take 10 - 15 working days to resolve, or longer if item is manufactured to order.
 
Exchanges

If you wish to exchange an item, please contact our customer services department on orders@wowcornwall.co.uk

Faulty Goods

If you have received a product you believe to be faulty or damaged, call our customer services department on 01208 640412, or contact us via orders@wowcornwall.co.uk  and we will do our very best to resolve the problem for you. We package everything with the utmost care, so we apologise in advance if you receive a damaged product. 

Cancellation 

If you wish to cancel your order prior to despatch, then please contact our customer services department on 01208 640412, or contact us via orders@wowcornwall.co.uk. If your order has already been dispatched, please follow the procedure set out in the returns policy above.